This is technical or administrative work in assisting an agency director in formulating, directing, and coordinating a wide variety of an agency's functional areas of work. Thorough knowledge is required of the operation of the agency as well as considerable knowledge of the functional procedures of the agency related to the areas of work assigned. The work includes responsibility for analyzing administrative problems and requires the exercise of a high degree of independent judgment in the interpretation, application, and enforcement of statutes, rules, regulations, and policies. The incumbent must be able to research, develop, and analyze statistical information and, as a result, develop reports/studies. The incumbent assists in the establishment of objectives, standards, and control measures within the context of broad, general policy guidelines for a program having significant statewide or regional impact. The incumbent also assists the agency director in determining major policy and provides input into other significant agency operations. Contacts outside the immediate agency require tact and diplomacy in discussing important and controversial subject matter. Employees work under the general supervision of an agency director. Supervision may be exercised over subordinate staff but is not required.